Last updated: June 18, 2026
Sentryline provides digital, AI-assisted document readiness review services. A Free Document Gap Preview is available so you can test the workflow before purchasing. Paid products include one-time document reviews, paid add-ons, and monthly or annual subscriptions.
One-time document reviews (including the One-Time Document Review, Standard Compliance Scan, and Full Risk Review) and paid add-ons are generally non-refundable once any of the following has occurred: review credits or access have been issued, a document has been submitted, analysis has begun, a report has been generated, or PDF/export access has been provided.
Subscription charges (Starter and Pro, monthly or annual) are generally non-refundable for the current billing period once subscription benefits — including upload quota, analysis access, follow-up tools, or report access — have been provided. Annual subscriptions are billed once per year.
Canceling stops future renewals. You may cancel anytime from your account billing settings. Cancellation does not automatically refund the current monthly or annual term; you keep access through the end of the paid period.
Sentryline does not provide a guaranteed refund period. We may consider a refund or billing correction for:
Refunds are not provided simply because a user disagrees with a finding in a report, or because a regulator, auditor, customer, insurer, attorney, or other third party reaches a different conclusion than the report.
Reports are AI-assisted decision-support only. They are not legal advice, certification, regulatory determination, an audit guarantee, or a compliance guarantee. Disagreement with a report finding is not a basis for a refund.
Email sentrylinehelp@gmail.com with the email address on your account, the approximate charge date, the product purchased, and a brief description of the issue (for example, a duplicate charge or a technical access failure). Refunds, where granted, are processed by our payment provider, Paddle, acting as merchant of record.
The Free Document Gap Preview does not involve a charge and has no refund associated with it. It is provided so you can evaluate the workflow before any purchase.
This policy applies except where required by applicable law. Nothing in this policy limits any non-waivable refund or cancellation rights you may have under applicable consumer protection law in your country of residence.