Contact & Support

What to include

• The email address on your Sentryline account.
• A short description of what you were trying to do and what happened.
• Any error messages or support IDs (e.g. err_…) shown on screen.
• For billing questions: the approximate date and amount of the charge.

Billing and refunds

For subscription, billing, or refund questions, see our Refund Policy. Payments are processed by our merchant of record, Paddle.

Privacy and data requests

For data access, correction, or deletion requests, email us with the subject line "Privacy request". See our Privacy Notice for details on your rights.

A note on what we can help with

Sentryline does not provide legal, regulatory, safety, medical, or professional compliance advice. Reports are AI-generated for informational purposes only and should be reviewed by a qualified professional. Our support team can help with the product itself, not with interpreting regulations or making compliance decisions for your organization.