Privacy Notice

1. Who we are

Sentryline is operated as an independent service. We act as the data controller for personal data processed through the Service. You can reach us at sentrylinehelp@gmail.com.

2. Categories of personal data we collect

• Account information — name, email, company name, industry, hashed password.
• Uploaded documents — files you upload for compliance gap analysis.
• Generated reports — AI-generated findings, summaries, and action plans tied to your documents.
• Subscription and payment metadata — plan, status, customer and subscription IDs from our payment processor (we do not store full card numbers).
• Usage logs — actions you take in the Service, timestamps, error reports.
• Support messages — emails or messages you send us.
• Technical and device data — IP address, browser, operating system, basic device identifiers.

3. Why we use it (purposes and legal bases)

• Provide the Service — account creation, document analysis, report generation. Legal basis: contract performance.
• Billing and subscription management — process payments via our merchant of record. Contract performance / legal obligation.
• Security and fraud prevention — detect abuse, protect accounts, maintain logs. Legitimate interests.
• Product improvement and support — diagnose issues, respond to inquiries. Legitimate interests.
• Legal compliance — respond to lawful requests, retain records as required. Legal obligation.

4. Who we share data with

• Hosting and database providers — to store and serve your data.
• AI service providers — uploaded documents may be processed by AI service providers to extract text, preserve layout, and generate AI-assisted document-readiness review results.
• Merchant of Record (Paddle) — for sale of the Service, subscription management, payments, tax compliance, and invoicing.
• Email and support tools — to deliver transactional and support emails.
• Professional advisers — legal or accounting advisers where reasonably required.
• Authorities — where required by law or to protect rights and safety.

5. International transfers

Some of our service providers may process data outside your country of residence. Where applicable, we rely on appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) for cross-border transfers.

6. Data retention

We keep personal data only as long as needed for the purposes above, to comply with legal obligations, or to resolve disputes. When data is no longer needed, we delete or anonymize it. You can request deletion of your account and associated data at any time.

7. Security

We apply appropriate technical and organisational measures to protect your data, including private document storage, access controls, row-level security on application data, and subscription-gated features. Documents are stored in owner-scoped storage and protected in transit. Storage protections are provided by the underlying cloud/storage provider. No system is 100% secure; we do not claim HIPAA, SOC 2, ISO, or other formal certifications.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data; object to certain processing; or withdraw consent. You may also have the right to lodge a complaint with a data protection authority. To exercise any right, email sentrylinehelp@gmail.com. We aim to respond within one month.

8a. Plain-language summary (US / CCPA-style)

In plain language, here is what we collect, where outreach contact data comes from, and how to control it. This summary supplements the sections above and does not replace them.

What we collect

• Account information — name, email, company, hashed password.
• Uploaded documents — files you choose to upload for document-readiness review.
• Usage data — actions taken in the Service, timestamps, basic device and error information.
• Attribution / UTM data — first-touch marketing parameters (UTM campaign, source, medium) and the first page visited, stored in your browser to understand how you found us.

Where outreach / business-contact data comes from

For outreach, Sentryline may use public government records, public business sources, and third-party business-contact enrichment or email-verification providers to identify and verify business contacts. This outreach data is used for business-to-business marketing and attribution, not consumer profiling. We do not purchase consumer data from data brokers for outreach.

Your choices

• Request deletion — email sentrylinehelp@gmail.com with the subject line "Delete my data" and we will delete your account and associated data, subject to legal retention obligations.
• Opt out of marketing contact — reply "unsubscribe" to any outreach email, or email sentrylinehelp@gmail.com with the subject line "Opt out" and we will remove your address from outreach lists.
• Access, correct, or export — email the same address and we will respond within a reasonable time.

We do not sell personal information. This summary describes our current practices in plain language and is not a claim of certification or regulatory approval under any specific privacy law.

9. Cookies and similar technologies

We use a small number of strictly necessary cookies and local storage entries to keep you signed in and remember your preferences. We do not use advertising cookies. You can clear cookies and local storage at any time in your browser; doing so will sign you out.

Sentryline may store first-touch marketing attribution information, such as UTM campaign parameters and the page you first visited, in your browser's local storage. This information is used for first-party analytics and attribution — to understand which outreach or marketing efforts led to account creation or purchase — and is not sold or shared with advertising networks.

10. Children

The Service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have, contact us and we will delete it.

11. Changes to this notice

We may update this notice from time to time. Material changes will be communicated via the Service or by email.

12. Contact

Questions about your privacy? sentrylinehelp@gmail.com.